Contact ClaudeGiftPay
Use the delivery email from your order so support can match the request safely. Never send account credentials, wallet secrets, or payment-card data.
Email support
For an existing order, include the order ID, selected plan, payment network, and public transaction ID. Do not include a seed phrase, private key, Claude password, email password, 2FA code, or remote-access details.
Payment verification questions
A screenshot can provide context, but the public transaction ID is the verifiable record. Support checks the chain, asset or token, destination, received amount, and finality. A hash on the wrong network cannot be treated as the expected payment.
Claude account or redemption errors
The independent store can confirm the delivered gift product and link. Anthropic controls the recipient account and official redemption system, so provider-side account restrictions or error messages may require Anthropic Support.
Before contacting support
Check account compatibility · Read the redemption guide · Review the refund policy · Read security guidance